Please review the following Frequently Asked Questions as you may find them helpful — clicking on any question will allow you to view the answer. If you do not find your answer, click "Continue" at the bottom.

About MyPanera Program

• How does MyPanera work?

  Simply put, we want to reward you for what you already do - enjoying all your favorites at Panera Bread®. Just present your card every time you visit; we'll swipe it and once we get an idea of what bakery-cafe items you prefer, we'll do our best to reward you with more surprises based on what you love. It's another way we say "thanks" for choosing us!

• Where can I get a MyPanera Card?

  Member cards are available from our Associates in every bakery-cafe – ask for yours today! Click here to locate your favorite bakery-cafe or to find a location that's most convenient for you.

• I got my card at the bakery-cafe; what do I do next?

  Click here to register your card and begin earning rewards. You'll automatically be entitled to a reward on your next visit just for registering

• Do I need to keep track of points or redeem coupons?

  MyPanera was created to be as simple and effortless as possible. There are no points to track or coupons to clip. The more you visit us, the more rewards you may receive.

• Do I need to keep a record of my purchases?

  Not at all. We take care of it for you. Simply present your card to our Associate before you place your order every time you visit. Your purchases will be recorded automatically.

• Can I cancel my membership in MyPanera?

  While we hope you won't want to leave us, if you decide for whatever reason to no longer participate in the MyPanera program, simply Contact Us here and we'll remove you from our membership and mailing list.

  But of course, you're always welcome to join us again if you change your mind - and we hope you will!

Rewards

• What kind of rewards can I expect?

  You may get things like complimentary bakery-cafe items, exclusive previews and tastings or cooking and baking tips. Or we may surprise you with invitations to special events, ideas for entertaining, recipe books - and more!

• How do I know when I'm entitled to a reward?

  That's part of the fun - it's always a surprise. Our Associates will inform you when you place your order if you have a reward loaded onto your card. Or you can check My Rewards before you visit and easily see what's waiting for you. Some rewards will be identified by email.

• How long are my rewards good for?

  All rewards have a 60 day expiration window, unless otherwise noted. Check My Rewards, any applicable email, or your receipt for expiration dates.

• I have a card; why am I not getting any rewards?

  Your card must be registered to begin earning rewards. Click here to register your card

Registration

• How do I register my MyPanera Card?

  Please visit the Registration Page for an online form and immediate registration. If you prefer, you can ask an Associate for a Take-One form in participating bakery cafes, fill it out and hand it back to any Associate.

• Why do I have to give you my phone number?

  To ensure your visit is counted, your phone number can be used to look up your MyPanera account in the bakery-cafe if you do not have your card with you.

• Why do you need to know my birthday?

  We'd like to celebrate your birthday with a reward! We require you to provide your birthday for that reason.

• What if I want to register but don't have an email address?

  You are welcome to register for the program without an email address. Please enter noemail@panerabread.com in both the "Email Address" and "Verify Email Address" boxes on the registration page.

  (You will need to create a unique username for your account other than this email address, so please do not check the box that says "Check here to use your email address as your username (recommended).")

• Why can't I register with the same email address I share with someone who already registered?

  The MyPanera registration system requires a unique email address to enjoy the full range of program benefits, such as the MyPanera Journal and invitations to special events. We apologize for any inconvenience this may cause you.

  You will enjoy all of the regular rewards, though, even if you register your card using the email address noemail@panerabread.com, which is what we suggest for people who do not have an email address.

Lost Card/Add Card

• Can I have a duplicate card or link another card to my account?

  The advantage of having your own card is that each member will receive his or her personalized offers. At this time, we cannot issue multiple cards to MyPanera members. We hope to provide duplicate cards or linked accounts for households in the future.

• I've lost my card. How can I get a new one?

  You can get a new card at your local participating bakery-cafe. To make sure that the registration and transaction history of your lost card will be transferred to your new card account, give the Associate the lost card number which is displayed on the Edit My Info page. Once your lost card account is located, the Associate can swipe a new card and all of your account details should be transferred.

Edit My Info

• Why can't I edit my birthday?

  Unfortunately, birth dates cannot be edited after you've registered.

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